Not a chatbot with five canned buttons. An agent trained on your pricing, your service area, your policies and your calendar — one that answers the question, qualifies the customer, books the job, and knows when to hand it to you.
Here is the pattern in most small businesses we look at.
Do you service my area. How much for a basic one. Are you open Saturday. Do you take cards. Each one is thirty seconds, and there are forty of them a day.
Well over half of inquiries come in outside business hours. A form that promises a reply tomorrow is competing against a competitor who answers tonight.
Tire-kickers, wrong-area requests and vendor pitches mixed in with the two people who are ready to buy. Sorting takes as long as selling.
When the person who knows the pricing and the policies is out, everything slows down. Nothing is written anywhere a system can use.
Pricing rules, service area, policies, common objections, what you will and will not take on. This gets written down properly — often the first time it ever has been.
The agent is trained on that material, then we run it against real past conversations and deliberately awkward questions to see where it gets things wrong.
We define exactly what it may answer, what it must never quote, and when it hands off to a person. Conservative by default — it says it will check rather than guessing.
It goes live on your site, text line and messages. We review real transcripts weekly for the first month and tighten anything that reads wrong.
Yes, and they should. We do not pretend it is a person — that backfires the moment it gets something wrong. In practice people care much more about getting a fast, correct answer than about who typed it.
Hard boundaries. The agent works from your documented information, and anything outside that gets a straight I will have someone confirm that for you rather than an invented answer. On pricing especially, we keep it conservative by design.
You see every transcript. We review them weekly for the first month and tighten the rules where needed. Anything involving a complaint, a dispute or an unusual situation escalates to a person automatically.
Related but separate. The voice agent answers the phone; this handles text-based channels — site chat, SMS, social messages. Most businesses start with one and add the other once they trust it.
The free assessment looks at your actual inquiry volume and shows what share of it an agent could take off your desk.
Book a free assessment